Grappling with GAFA: The need for a data revolution in financial services

A digital experience without personalization is missing the point.  Bank executives have a dilemma: while 64% of them want to extend their relationship with their customers and be an ever-present brand in their lives, only 1% of them think they’re good at delivering personalized experiences. This report will explore how personalization is impacting the bank-customer…

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[Infographic] How well do banks know their customers?

In an era where the customer is king and personalization drives business value, the banking industry has been slow to achieve the level of data liquidity they need in order to stay relevant. In this infographic, we explore: The current data landscape in banking, and the problems it poses in terms of customer experience, sales,…

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RBS pilots digital receipts solution with small business banking customers

Download the case study.  47% of small business banking customers say they would switch banks if better mobile services were offered elsewhere. Executive Summary  This case study explores the pain points faced by small-to-medium sized enterprises (SMEs), and how banks can help meet their needs. In particular, small business owners felt that their bank could help them…

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Small business banking customers and the middle child syndrome

What do small business banking customers and middle children have in common, you ask? In a word: overlooked. With corporate banking customers getting the white-glove service, and retail customers getting the latest cool gadgets, small business banking customers often get forgotten. Which hardly seems fair, considering that small and medium-sized business customers (SMBs) represent a big portion of banking revenue pools,…

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Sensibill and Scotiabank take home the 2017 Best of FinXTech Award

It was a big weekend for Sensibill and our partner bank, Scotiabank, at the FinXTech Summit in New York! The summit, hosted by FinXTech.com at NASDAQ, held its 2nd annual Best of FinXTech Awards, highlighting collaborative efforts between banks and fintech companies working together in a successful partnership. Alongside USAA + Nuance, and Green Dot + Uber, Sensibill + Scotiabank…

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Our CTO Jamie Alexander on key lessons for startups working with market giants [Interview]

Key Lessons for Tiny Startups in a Market Full of Giants: Key Lessons for Tiny Startups in a Market Full of Giants”

Originally published on Silicon ANGLE, by Nelson Williams  20-03-2017

“Every business starts somewhere, even under the dark shade of industry giants. Sensibill Inc. is one such startup, offering business-level billing and receipt management services for banks.

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Tech startups aren’t just a bunch of brogrammers, I swear

I remember my interview with Izabella – my now-boss – vividly. I was all worked up about interviewing for a tech startup with absolutely no tech background. All the hearsay and anecdotes about “brogrammer” culture that preceded my interview didn’t help, either. Nerves and Red Bull had me spitting out, “So is the bro culture…

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Part I: Robots are reading receipts! And everything else you need to know about deep learning

If you’re new to machine learning, interested in working at a machine learning startup, or just want to know more about Sensibill’s tech, then this post is for you. While I love nothing more than talking about supervised sequence labelling and recurrent neural networks, I can appreciate that most people have trouble keeping up. So,…

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How banks can boost purchase volume on their credit cards with digital receipts

Unlike most lines of business at the bank, the cards division doesn’t have much latitude when it comes to hitting ROI targets. Your revenues depend almost entirely on net interest, interchange fees, and late fees. Customers are segmented in Cartesian categories based on spend (high, low) and payment behaviour (before due date, after due date,…

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Here are the 5 things I tell fintechs who want to partner with banks

This is is a syndicated post. You can find my original post on LinkedIn 2017-01-11 So you’ve got a billion-dollar idea that you think will revolutionize financial services? You’re not alone. Truth is, there’s no shortage of fintechs pitching “must-have” groundbreaking products to banks that never even make it through the bank’s pipeline. The ideas and…

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How digital receipts can drive personalization for banks

This is a syndicated post. You can find my original post on LinkedIn 2016-11-29 43% of customers believe their primary bank does not understand their needs. (Cisco, 2016) We’ve all come home to stuffed mailboxes filled with offerings for a card we already have, or for a mortgage we don’t need. At best, people toss the mail in…

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Sensibill – Redefining Digital Receipts for FIs [PODCAST]

“This Payments on Fire podcast looks at Sensibill, a digital receipting and data repository service for FIs. Join Glenbrook’s George Peabody and Sensibill’s CEO and co-founder Corey Gross in this discussion of how an FI can help its accountholders turn digital receipts into data far more useful than what’s on a statement or that piece of paper stuffed into a purse or wallet.”

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