CEO spotlight: Big banks and their role in the freelance revolution

Today, 36% of the American working population does some form of independent work, veering away from the traditional 9-to-5 work arrangement on which America’s post-industrial economy was founded. Between traditional freelance workers, contractors, on-demand service workers and moonlighters, 57.3 million Americans are self-employed in some capacity; and this workforce is outpacing the overall U.S. workforce growth three times over.

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CEO spotlight: Sizing up the real threat of challenger banks

Of the 75 or so challenger banks muscling their way into the UK banking sector, more than half of them are vying to capture the loyalty of small business owners; simply because big banks have failed to do so.

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[Infographic] How well do banks know their customers?

In an era where the customer is king and personalization drives business value, the banking industry has been slow to achieve the level of data liquidity they need in order to stay relevant. In this infographic, we explore: The current data landscape in banking, and the problems it poses in terms of customer experience, sales,…

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How banks can boost purchase volume on their credit cards with digital receipts

Unlike most lines of business at the bank, the cards division doesn’t have much latitude when it comes to hitting ROI targets. Your revenues depend almost entirely on net interest, interchange fees, and late fees. Customers are segmented in Cartesian categories based on spend (high, low) and payment behaviour (before due date, after due date,…

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Here are the 5 things I tell fintechs who want to partner with banks

This is is a syndicated post. You can find my original post on LinkedIn 2017-01-11 So you’ve got a billion-dollar idea that you think will revolutionize financial services? You’re not alone. Truth is, there’s no shortage of fintechs pitching “must-have” groundbreaking products to banks that never even make it through the bank’s pipeline. The ideas and…

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How digital receipts can drive personalization for banks

This is a syndicated post. You can find my original post on LinkedIn 2016-11-29 43% of customers believe their primary bank does not understand their needs. (Cisco, 2016) We’ve all come home to stuffed mailboxes filled with offerings for a card we already have, or for a mortgage we don’t need. At best, people toss the mail in…

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