In the U.S. alone, there are 57.3 million Americans who are self-employed in some capacity; many of which, prefer not to deal with big banks. The majority believe big banks are not designed to service their needs and wish there were more alternatives. As a result, almost 1 in 2 do not have a business relationship with a bank.
We explore the self-employed segment, and outline some of their unique needs. By delivering differentiated services or experiences that the self-employed crave, banks have the opportunity to stand apart from their peers. Our findings point to the need for more solutions that help these customers manage their administrative tasks and grow their businesses. In this report, you’ll find out how banks can capture the self-employed segment and generate new revenue.