Compared to active mobile banking users, eReceipts users are more valuable: they transact more, hold more products, and are less likely to churn.
Better servicing customers and keeping them engaged on-the-go was key for the Digital Payments leaders at Scotiabank. To that end, they launched their Mobile Wallet to create a mobile banking experience that spanned the customers’ entire shopping journey.
Integral to their wallet efforts, was their choice to partner with Sensibill to bring eReceipts—receipt capture and management—to their mobile banking app. The solution was received exceptionally well by customers, and has been dubbed a “game-changer” by the bank’s CEO, Brian Porter.