A digital experience without personalization is missing the point. 

Bank executives have a dilemma: while 64% of them want to extend their relationship with their customers and be an ever-present brand in their lives, only 1% of them think they’re good at delivering personalized experiences.

This report will explore how personalization is impacting the bank-customer relationship in the digital age. In particular, it will discuss how the democratization of financial services has upended the competitive landscape, pitting banks against unlikely competitors such as Google, Apple, Facebook, and Amazon (GAFA).

Read how GAFA is using data to improve the customer experience, and what banks can do to keep pace.

Posted by Roxanne Voidonicolas

Marketing & Communications Specialist at Sensibill.

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