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47% of small business banking customers say they would switch banks if better mobile services were offered elsewhere.
This case study explores the pain points faced by small-to-medium sized enterprises, and how their bank can help meet their needs, while also boosting their business efficiencies. Our partner bank and a third-party research firm explore the soft launch of Sensibill’s Receipts Solution, studying the effect in customer behaviour as well as the perception of the bank’s brand following the launch of the service.
88% of users had a positive experience with the service
85% of users said they would continue using the receipt management service
78% of users said they would recommend the bank because of receipt management
75% said they would stay with the bank because of receipt management